Shipping policy

Shipping Policy

Effective Date: June 2026

Thank you for shopping with Pure Grace Creations. We are committed to creating and delivering quality handmade and personalized products. Please review our shipping policy below.

Processing Time

Most orders are processed within 3-7 business days. Custom, personalized, and handmade items may require additional production time depending on the complexity of the order and current order volume.

Processing times do not include weekends or holidays.

Shipping Methods

Orders are shipped through trusted carriers such as USPS, UPS, and other available shipping providers. Shipping options and rates are calculated at checkout based on your location and selected shipping method.

Delivery Estimates

Estimated delivery times vary by location and shipping method selected at checkout.

Standard Shipping: 3-7 business days
Expedited Shipping: 1-3 business days (where available)

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Custom and Personalized Orders

Custom and personalized products require production time before shipment. Please allow additional time for the creation of your order before it is shipped.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. Pure Grace Creations is not responsible for orders shipped to incorrect addresses provided by the customer.

If you discover an error in your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.

Lost, Delayed, or Stolen Packages

Pure Grace Creations is not responsible for packages that are lost, delayed, or stolen after they have been marked as delivered by the shipping carrier.

If your package is lost in transit, please contact the shipping carrier directly and notify us so we can assist with filing a claim when applicable.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will review the issue and work with you to provide a replacement or other appropriate resolution.

International Shipping

International shipping may be available to select countries. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Pure Grace Creations is not responsible for delays caused by customs processing.