Return & Refund Policy
Effective Date: June 2026
Thank you for shopping with Pure Grace Creations. We take pride in creating quality handmade and personalized products. Please review our return policy below.
Returns
We accept returns on non-personalized items within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Personalized & Custom Orders
Due to the custom nature of personalized and made-to-order products, all personalized, customized, and sublimated items are non-refundable and non-returnable, unless the item arrives damaged or there is an error on our part.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item
Once reviewed, we will provide a replacement, store credit, or refund when appropriate.
Soap & Perfume Products
For health, hygiene, and safety reasons, all soap, perfume, body care, and personal care products are final sale and cannot be returned or exchanged once purchased.
If your soap or perfume product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item. We will review the issue and provide a replacement or refund if the error was on our part.
We reserve the right to deny returns or refunds on products that have been opened, used, or altered.
Refunds
Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Exchanges
We only replace items if they are defective, damaged, or if an error occurred during production. We do not offer exchanges for incorrect sizes, colors, or customer-provided personalization errors after production has begun.
Order Cancellations
Custom and personalized orders may be canceled within 24 hours of purchase. After production has started, orders cannot be canceled.
Shipping Costs
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Contact Us
If you have any questions regarding your order or this Return Policy, please contact us:
Pure Grace Creations
Email: support@puregracecreations.com
Website: puregracecreations.com
We appreciate your business and strive to ensure every customer has a positive shopping experience.
Third-Party Supplier & Drop shipping Policy
Effective Date: June 28, 2026
At Pure Grace Creations, we are committed to offering quality products and an exceptional shopping experience. To provide a wider selection of products, some items are manufactured and fulfilled by trusted third-party suppliers and shipped directly to you by the supplier.
Third-Party Fulfillment
Some products sold by Pure Grace Creations are manufactured, packaged, and shipped by carefully selected third-party suppliers.
When you place an order:
- Your order may ship directly from the supplier's warehouse.
- Orders containing multiple items may arrive in separate shipments.
- Shipping times may vary depending on the supplier and carrier.
- Packaging may differ from Pure Grace Creations branded packaging.
Product Quality
We carefully select our suppliers to ensure quality products. Although certain items are fulfilled by our partners, Pure Grace Creations remains your primary point of contact for any questions or concerns regarding your order.
Shipping
Estimated processing and shipping times are listed on each product page whenever available. Shipping delays caused by carriers, weather, holidays, or other unforeseen circumstances are beyond our control.
Returns & Exchanges
Due to health, hygiene, and safety regulations, the following items are non-returnable and non-refundable, unless they arrive damaged or you receive the wrong item:
- Makeup and cosmetics
- Shampoo and conditioner
- Body wash and shower gel
- Liquid soaps
- Bar soaps
- Lotions and creams
- Beard oils
- Perfumes and fragrances
- Reed diffusers
- Essential oils
- Lip balms and lip scrubs
- Bath oils
- Any product containing liquids
- Any bottle, jar, or container that has been opened, used, or tampered with
- Any personal care or hygiene product once opened
For eligible products, if your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Include your order number and clear photographs of the product and packaging so we can work with our supplier to resolve the issue promptly.
Order Changes & Cancellations
Orders fulfilled by third-party suppliers are processed quickly. Once production or fulfillment has begun, orders cannot be canceled, modified, or changed.
Customer Support
If you have questions about a product, shipping, or your order, please contact Pure Grace Creations. We are happy to assist you and will coordinate with our fulfillment partners as needed.
Our Commitment
Pure Grace Creations is dedicated to providing quality products, whether they are handcrafted by us or fulfilled by one of our trusted suppliers. We appreciate your support and thank you for choosing Pure Grace Creations.
